EFL – English with Vicky

Business English: Video – taking down information on the phone – name and phone number

https://www.youtube.com/embed/rztQaOpE3DI?si=8aq5NMEhArbl1whs Business English – taking down information on the phone – name and phone number To “take down” information means to write / make a note of the information because you will need it later. When you take messages on the phone, it’s important to take down the caller’s information correctly. In this video IContinueContinue reading “Business English: Video – taking down information on the phone – name and phone number”

Business English: Video – answering the phone

https://youtu.be/0WPzxBqNCGk?si=RguSv5sPug21RcgD PHRASES: – Good morning, ABC Company, Vicky speaking, how can I help you? – Certainly, I’ll transfer you now. / Certainly, I’ll put you through now. – Can I ask what it’s regarding? – I’m sorry, Bob isn’t available at the moment. Can I take a message? / I’m sorry, Bob isn’t available atContinueContinue reading “Business English: Video – answering the phone”