https://www.youtube.com/embed/0WPzxBqNCGk?si=HqFzzwBTQNOcZDQY How to answer the phone professionally and confidently! If you work in an office you will have to answer the phone! The caller may ask you to transfer them to another person, or to take a message. Check out the video for some useful phrases to make sure that you do it smoothly andContinueContinue reading “Business English: Video – Answering the phone and taking messages”
Tag Archives: ビジネス英語
Business English: Video – communication problems on the phone
https://www.youtube.com/embed/3unGnqqEo64?si=TwcmAL98of41DRWP Business English – communication problems on the phone Have you ever spoken on the phone in a foreign language? It can be challenging, but if you learn some common phrases it can become a lot easier. In this video I explain how to deal smoothly with these common issues: 1: A wrong number 2:ContinueContinue reading “Business English: Video – communication problems on the phone”
Business English: Video – taking down information on the phone – name and phone number
https://www.youtube.com/embed/rztQaOpE3DI?si=8aq5NMEhArbl1whs Business English – taking down information on the phone – name and phone number To “take down” information means to write / make a note of the information because you will need it later. When you take messages on the phone, it’s important to take down the caller’s information correctly. In this video IContinueContinue reading “Business English: Video – taking down information on the phone – name and phone number”
Business English: Video – answering the phone
https://youtu.be/0WPzxBqNCGk?si=RguSv5sPug21RcgD PHRASES: – Good morning, ABC Company, Vicky speaking, how can I help you? – Certainly, I’ll transfer you now. / Certainly, I’ll put you through now. – Can I ask what it’s regarding? – I’m sorry, Bob isn’t available at the moment. Can I take a message? / I’m sorry, Bob isn’t available atContinueContinue reading “Business English: Video – answering the phone”
English with Vicky 