Business English: Video – exchanging information on the phone

Have you ever had trouble understanding someone when they tell you their name over the phone?

It can be difficult to catch names of people, places or companies.

When this happens, take these 3 steps:

1. Calmly ask the other person to spell the name
2. Always check, and double check if necessary!
3. If you have trouble catching which letter the person is saying, check by using a word which begins with that letter. For example ‘Is that M for “mother” or N for “November” ‘?

In this video I give some useful phrases for doing these 3 steps.

PLUS how to say phone numbers in English!

Check out this video for tips on how to make sure that you give and receive information accurately, with no mistakes!

ENGLISH BUSINESS BASICS COURSE

Are you serious about progressing in your career? If so, English skills are a must.

In my English Business Basics course you will learn the basics of English business conversation in 8 weeks. Topics include speaking on the phone, making requests, writing emails, leading meetings, arranging appointments, and more.

Lessons are centred around practical exercises and role-plays of real-world business situations.

Click here to go to the official page for more info!