How to answer the phone professionally and confidently!
If you work in an office you will have to answer the phone! The caller may ask you to transfer them to another person, or to take a message.
Check out the video for some useful phrases to make sure that you do it smoothly and confidently!
PHRASES:
– Good morning, ABC Company, Vicky speaking, how can I help you?
– Certainly, I’ll transfer you now. / Certainly, I’ll put you through now.
– Can I ask what it’s regarding?
– I’m sorry, Bob isn’t available at the moment. Can I take a message? / I’m sorry, Bob isn’t available at the moment. Would you like to leave a message?
– I’m sorry, Bob is in a meeting at the moment.
– I’m sorry, Bob is on lunch at the moment.
– Certainly. Can I take your name and number?
– Let me check that. That’s …..
– Ok, I’ll let Bob know as soon as possible. Thanks for calling.
ENGLISH BUSINESS BASICS COURSE
Discover more from English with Vicky
Subscribe to get the latest posts sent to your email.
English with Vicky 