Business English: Video – communication problems on the phone

Business English – communication problems on the phone 

Have you ever spoken on the phone in a foreign language?

It can be challenging, but if you learn some common phrases it can become a lot easier.

In this video I explain how to deal smoothly with these common issues:

1: A wrong number

2: The other person is speaking too quietly

3: The other person is speaking too quickly

4: The call is cut off

5: You don’t understand / don’t catch what the other person is saying

6: You don’t catch how to spell something

7: The reception is bad

外国語で電話をしたことがありますか？  

難しいかもしれませんが、よく使われるフレーズを覚えれば、かなり楽になります。

このビデオでは、こうしたよくある問題にスムーズに対処する方法を説明します

1: 間違い電話

2: 相手の話し声が小さすぎる

3: 相手の話が早すぎる

4：通話が切断される

5: 相手の言っていることが理解できない／聞き取れない

6: スペルが聞き取れない 7: 電波が悪い

WORDS/PHRASES:

• Sorry, there’s no one called XXXX here. You have the wrong number.
• Sorry, could you speak up? I can’t hear you.
• Sorry, could you speak a little more loudly? I can’t hear you.
• Sorry, I didn’t catch that. Could you say that again please?
• Sorry about that. My phone ran out of battery. As I was saying….
• Sorry, could you say that again?
• I didn’t catch the last word.
• What does that word mean?
• How do you spell XXXX?
• Sorry, can you spell that again?
• Is that M for mother or N for November?
• Sorry, the line is bad. Could you say that again?
• You’re breaking up; it must be bad reception. I’ll try moving somewhere else.
• It looks like we got cut off. I’ll call you again soon.

ENGLISH BUSINESS BASICS COURSE

Are you serious about progressing in your career? If so, English skills are a must.

In my English Business Basics course you will learn the basics of English business conversation in 8 weeks. Topics include speaking on the phone, making requests, writing emails, leading meetings, arranging appointments, and more.

Lessons are centred around practical exercises and role-plays of real-world business situations.

Learn more here