PHRASES:
– Good morning, ABC Company, Vicky speaking, how can I help you?
– Certainly, I’ll transfer you now. / Certainly, I’ll put you through now.
– Can I ask what it’s regarding?
– I’m sorry, Bob isn’t available at the moment. Can I take a message? / I’m sorry, Bob isn’t available at the moment. Would you like to leave a message?
– I’m sorry, Bob is in a meeting at the moment.
– I’m sorry, Bob is on lunch at the moment.
– Certainly. Can I take your name and number?
– Let me check that. That’s …..
– Ok, I’ll let Bob know as soon as possible. Thanks for calling.
ENGLISH BUSINESS BASICS COURSE
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English with Vicky 